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  1. Purchasing Q&A

    Have you completed the EZ WAY real-name verification? Then, do you need to confirm the appointment every time you collect the shipment?

    Have you completed the EZ WAY real-name verification? Then, do you need to confirm the appointment every time you collect the shipment?

    2026-11-02 14:09:17  102  0  0

  2. Purchasing Q&A

    Which items cannot be sent to Taiwan? Can snacks be sent?

    Which items cannot be sent to Taiwan? Can snacks be sent?

    2026-10-26 13:33:40  182  0  0

  3. Purchasing Q&A

    Do they deliver goods to your doorstep? Are there any floor restrictions? Can large furniture items be delivered upstairs as well?

    Do they deliver goods to your doorstep? Are there any floor restrictions? Can large furniture items be delivered upstairs as well?

    2026-10-19 13:45:43  177  0  0

  4. Purchasing Q&A

    When conducting business in Hong Kong, if you purchase goods from multiple platforms, can Taogezhuyun consolidate the shipments? Is there a charge for storage?

    When conducting business in Hong Kong, if you purchase goods from multiple platforms, can Taojiyun consolidate the shipments? Is there a charge for storage?

    2026-10-12 14:12:18  214  0  0

  5. Purchasing Q&A

    Taojiyun delivery service offers free door-to-door delivery without any additional charges. Are there any hidden fees?

    Taojiyun delivery service offers free door-to-door delivery without any additional charges. Are there any hidden fees?

    2026-10-08 15:13:04  269  0  0

  6. Purchasing Q&A

    Taojiyun Taiwan offers international shipping for large furniture items such as granite countertops and bed frames. Can these be sent?

    Taojiyun Taiwan offers international shipping for large furniture items such as granite countertops and bed frames. Can these be sent?

    2026-09-28 14:22:21  339  0  0

  7. Purchasing Q&A

    Will sending alcoholic beverages to Hong Kong be prone to damage?

    Will sending alcoholic beverages to Hong Kong be prone to damage?

    2026-09-21 19:03:10  361  0  0

  8. Purchasing Q&A

    How long can a package be stored at the warehouse? Will there be extra charges if it exceeds the time limit?

    How long can a package be stored at the warehouse? Will there be extra charges if it exceeds the time limit?

    2026-09-14 11:54:17  377  0  0

  9. Purchasing Q&A

    The express deliveries and goods are arriving one after another. We need to gradually assemble them. How long can the Taicheng Yundian warehouse store the goods? Will there be a charge if the storage period exceeds the limit?

    The express deliveries and goods are arriving one after another. We need to gradually assemble them. How long can the Taicheng Yundian warehouse store the goods? Will there be a charge if the storage period exceeds the limit?

    2026-09-07 14:23:32  361  0  0

  10. Purchasing Q&A

    Which items can't be sent by Hong Kong shipping companies? Can food be transported?

    Which items can't be sent by Hong Kong shipping companies? Can food be transported?

    2026-08-31 12:01:12  382  0  0

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  1. Customer Service WeChat：13049844111
  2. 香港邮箱：HK@taojiyun.com
  3. 台湾邮箱：TW@taojiyun.com
  4. 国际邮箱：INT@taojiyun.com
  5. Service Email：service@taojiyun.com
  6. Hotline：54271072 / 13049844111(Every day, 8:30 am to 11:30 pm)

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