Purchasing Process

Please learn about the mainstream domestic purchasing websites before purchasing:

Tmall.com: Tmall has integrated a large number of brands and manufacturers to provide one-stop shopping solutions for merchants and consumers. For brand malls that sell directly to merchants, Tmall provides 100% authenticity guarantee, shopping points rebate and other high-quality services. Since Tmall has a high threshold for opening a store and a complete after-sales service system, its product prices are slightly higher than the market price and its credit is better. For users who have higher requirements for shopping quality, it is recommended to purchase Tmall products.

Taobao.com: Taobao is a retail platform for individual sellers that brings together many individuals or agency merchants. As the name suggests, there are endless treasures to be found on Taobao. The products here are diverse and the selling prices are low. However, the credibility of sellers varies, the authenticity of goods is difficult to distinguish, and the after-sales service is weak. Some sellers may improve their reputation by brushing orders. Therefore, when purchasing products sold by Taobao merchants, you should review them based on whether the store has paid a deposit, the store's credibility level, customer reviews, etc., to avoid unnecessary losses.

JD.COM: In the early days, it was a digital appliance franchise platform, but now it has developed into a comprehensive online shopping mall. The product sales prices are relatively low. At the same time, adhering to the customer-first concept, the products sold by JD.com are guaranteed to be 100% genuine, with national warranty, machine-printed invoices, and professional delivery and after-sales services. After JD.com became a platform, a large number of merchants settled in JD.com to open stores. The delivery time and after-sales service are slightly slower than those of self-operated stores. It is recommended to give priority to self-operated products.

How to purchase products through Taojiyun?

Step 1: Select products

Method 1: Find the product you want to buy on Taobao/Tmall/JD.COM and other platforms, copy the link, and paste the product URL link in the search box.

Method 2: Enter the product name in the Taojiyun purchasing search box and select from recommended products on Taobao, Tmall, JD.com and other online shopping platforms.

Step 2: Submit the purchase

Method 1: Taojiyun purchase can support the information capture of 99% of Taobao/Tmall/JD products. You can directly select the color, size, and quantity of the product, and click "Add to Cart" or "Buy Now"

Method 2: When purchasing products from the above platforms, if the "Fill in the purchase order page" appears, you need to fill in the product order information on your own, and then click "Add to Cart" or "Buy Now".

Step 3: Pay the shipping fee

Submit the purchase order, select the payment method, and pay the product price and shipping fee to mainland China.

TIPS:

1. Support multi-currency payment in Taiwan dollars and RMB;

2. Payment methods include: linepay Taiwan dollar payment supports Taobao, WeChat, Alipay and other payment methods;

3. Fill in the country of shipment and note the purchase requirements. If you need value-added services, you can check the corresponding service and submit the order after verification.

Step 4: Taojiyun purchasing agent

Taojiyun buyers contact sellers to order goods for you

TIPS: During the order purchasing process, you can contact Taojiyun buyers through "Order Inquiry" to add detailed requirements; if necessary, buyers will contact you through the station letter/email to complete or confirm the information.

Step 5: Taojiyun inspects and puts the goods into storage

Receive and inspect the goods, weigh and put them into storage. After the goods are put into storage, they will be displayed in "Taojiyun APP" - "My Purchasing Agent"

TIPS:

1. When receiving and putting the goods into storage, we will conduct strict and professional inspections, take photos of the actual goods for you to view, and promptly feedback you and assist in solving any problems;

2. The "inspection and warehousing" service standards for 1688 purchasing goods are different from other purchasing goods. For details, please see Taojiyun 1688 Purchasing Agent Service Description;

3. Next, you can submit the goods that have been put into storage for shipment to Hong Kong and Taiwan (steps 6~9) or purchase more goods and submit them for shipment (repeat steps 1~5, and then continue steps 6~9);

4. Our warehouse provides 90 days of free storage;

5. Collect more goods and send them to Hong Kong and Taiwan in a combined manner, which will save international shipping costs.

Step 6: Submit the package

In "My Warehouse", select the product and click Submit Package, fill in the recipient address information in Hong Kong/Taiwan, and choose from the recommended delivery methods

TIPS:

1. Some products are subject to postal restrictions and not all logistics routes can be sent. We will screen the available delivery methods for you and you can choose from them

2. We provide related services such as unpacking/reinforcement/insurance, and will pack according to your requirements if necessary

Step 7: Pay international shipping

Select a payment method and pay international shipping

TIPS:

1. International shipping is calculated based on the estimated weight of the product, the selected shipping method, and the shipping area

2. The final shipping fee is based on the approved package volume and weight Accurate

Step 8: Taojiyun delivery

Combined and packaged goods, reinforced packages, weighed and shipped

TIPS: After delivery, you can check the logistics information in "Taojiyun APP"-"My Purchasing Agent"

Step 9: Waiting for delivery

Check the logistics track and pay attention to the progress of package delivery in the package list page

TIPS:

During the delivery of international packages, there is a certain probability of unexpected situations, such as delays, fines, taxes, damage, loss, etc. Taojiyun cannot control and avoid the service quality and unexpected situations of third-party logistics providers and customs of various countries, but in line with the service concept of putting users first, Taojiyun will inform and remind you in advance according to the situation of each route and country, and assist you to the best of its ability when problems occur.

Step 10: Confirm receipt

After receiving the package, confirm the receipt in "Taojiyun APP"-"My Purchasing Agent". If you encounter any problems, you can submit an after-sales application on the corresponding package order, or contact Taojiyun's manual online customer service.