Can a purchasing order be canceled or returned for a refund

1." Under review You can click on "Status" on the corresponding order on the user Center - Purchasing Agent Order page. Cancel the order The payment will be immediately refunded to your payment account.

2. "Under processing You can click on "Status" on the corresponding order on the user Center - Purchasing Agent Order page. Cancel the order If you haven't placed an order yet, our buyer will cancel the order for you and refund the money within one working day. The amount will be returned to your payment account.

3. Ordered You can click on "Status" on the corresponding order on the user Center - Purchasing Agent Order page. Refund/Return The buyer will apply to the seller. If the seller has not dispatched the goods yet, after the seller confirms the refund, the corresponding amount will be refunded to your payment account, which usually takes 3 days.

4. "Shipped" If the status is that the seller has made false shipments, you can click on "Order" on the corresponding order page in the User Center - Purchasing Agent Order page. Refund/Return When applying for a return, the buyer will request a refund from the seller. After the seller confirms the refund, the corresponding amount will be refunded to the balance of your payment account, which usually takes 7 days.

5. "Stored in the warehouse" Within the next 5 days, you can click on "" on the corresponding order on the purchasing agent order page in the User Center. Refund/Return To apply for a return, the buyer will apply to the seller. It depends on whether the seller agrees or not. Once approved, we will help you return the goods as soon as possible. The return tracking number will be displayed in the corresponding order section. After the seller receives the goods and refunds the payment to us, the buyer will return the corresponding amount to your payment account. Generally, it takes 7 to 15 days. It specifically depends on the time when the seller confirms the refund.

6. "Stored in the warehouse" Within the next 5 days, you can click on "" on the corresponding order on the purchasing agent order page in the User Center. Refund/Return To apply for an exchange, we will apply to the seller. The specific time depends on whether the seller agrees. Once approved, we will help you return the item as soon as possible. The tracking number of the returned express delivery will be displayed in the corresponding order. From the return of the exchanged item to the seller's re-shipment and warehousing, it usually takes 7 to 20 days, and the exact time depends on the seller. As the process of exchanging goods involves two shipments and the merchant's inspection, the cycle is relatively long. If you have high requirements for timeliness, it is recommended that you minimize exchanges as much as possible.