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Notes on receiving goods

Taojiyun   2025-01-22 11:05:32    23    0    0  

Notes on goods receipt

1. Before signing for the goods, check whether the outer packaging of the goods is intact, whether the box is sealed, and whether there is a significant difference in weight

2. Regardless of whether the outer packaging is obviously damaged or torn, you must inspect the goods in front of the courier before signing for them, and make a note on the waybill before signing for them, or refuse to sign directly if there is a problem

3. If the package that was not signed for in front of the deliveryman is damaged or missing, please keep the outer packaging box (including the sealing tape) and feedback it to the local post office within 2 days after signing for it (based on the delivery time on the logistics provider's website), and provide the goods invoice, photos of the actual goods and other information to contact us to apply for compensation from the post office for you   Note: If your package is a postal package such as EMS, SAL, etc., in addition to the above information (cargo invoice, physical photos, etc.), you are also required to provide us with a damage report or case num issued by the post office, so that we can feedback to the logistics company to verify the compensation.

4. The normal receipt of the goods marks the end of the entire transportation process. Our company will not be responsible for any situation of the goods after the normal receipt.

5. After the package is received, if there are any problems, please feedback to the customer service within 72 hours of receipt. No more than 72 hours will be accepted.

Disclaimer

1. Fragile and easily damaged goods, regardless of whether the packaging is strengthened, only participate in the loss claim, not the damage claim.

2. Dangerous goods and prohibited goods are not included in the claim (for example: compressed gas, liquefied gas, flammable liquids, acid and alkali corrosive products and other national prohibited goods)

3. Losses or expenses caused by natural loss, inherent defects, characteristics, and price rise or fall of goods are not included in the claim

4. All or partial losses caused by natural disasters such as bad weather, lightning, tsunamis, earthquakes, floods, etc. during transportation

5. Goods that have exceeded the shelf life, warranty period, or delivery period due to force majeure such as weather and customs clearance time are not included in the compensation

6. Due to customs reasons, you are required to cooperate with related operations (including but not limited to payment of tariffs), but you refuse to cooperate and the package cannot be delivered according to the time limit promised by the forwarding service provider. The losses, responsibilities and consequences caused by this will be borne by you, and the forwarding logistics provider will not bear any responsibility.

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