How to shop on Douyin Mall? A complete guide to shopping on Douyin in mainland China, including shipping/proxy purchasing.

As a national-level short video platform in China, Douyin's built-in "Douyin Mall" has long become a premier shopping destination. Ranging from beauty and skincare products, clothing and footwear, to household necessities, digital devices and home appliances, the vast array of goods, attractive live-stream discounts, and exclusive new product launches have captivated countless overseas users and those interested in Chinese merchandise.

However, for users living overseas, accessing the mainland Douyin Mall seems to be hindered by several barriers: no mainland Chinese mobile phone number, no mainland Chinese bank card, and no overseas direct shipping options... Don't worry! This article will unravel these mysteries and guide you step-by-step on how to navigate the mainland Douyin Mall seamlessly, and have your favorite products delivered to you through consolidation or proxy purchasing services.

Part 1: Why Choose to Shop on the Mainland Douyin Mall?

Before you start your shopping journey, let's explore the unique charms of the mainland Douyin Mall:

1. Abundance and Uniqueness of Products: The mainland Douyin Mall brings together a large number of domestic brands, distinctive specialty goods, and innovative products, many of which may be hard to find overseas or on the international version of TikTok Shop.

2. Price Advantages: Fierce competition on the platform means merchants often offer highly attractive discounts through live streams, limited-time flash sales, and coupons, especially during major shopping festivals such as 618 and Double 11.

3. Immersive Shopping Experience: Combining short videos and live-stream commerce, you can gain a more intuitive understanding of product functions, usage effects, and even interact with hosts to obtain more detailed information.

4. New Product Launches and Trend Insights: Many brands choose to launch new products exclusively on the Douyin Mall, allowing you to be the first to access the latest consumption trends in China.

 Part 2: Preparations Before Shopping on the Mainland Douyin Mall

Before you start shopping officially, you need to complete the following preparations:

1. Download and Register the Mainland Version of the Douyin APP

Distinguish from the International Version (TikTok): Be sure to download the mainland China version of the "Douyin" APP, not the international version "TikTok". The two are independent platforms with separate shopping systems.

Download Methods:

Android Users: You can download it through Chinese mainland Android app stores such as Myapp, Huawei AppGallery, and Xiaomi App Store; or directly search for "Douyin APP download" on Baidu and download the installation package (APK file) from the official website.

iOS Users: You need a Chinese mainland region Apple ID. Switch to the Chinese mainland App Store and search for "Douyin" to download the app.

2. Understand the Core Barriers: Payment Methods and Shipping Addresses

These are the biggest challenges faced by overseas users when shopping, and also the fundamental reason for the existence of consolidation and proxy purchasing services:

Payment Methods: Douyin Mall mainly supports WeChat Pay and Alipay, and you must bind a mainland Chinese bank card to complete the payment. Most overseas credit cards and payment methods such as PayPal cannot be used directly.

 Shipping Address: Douyin Mall does not support overseas direct shipping, so you must provide a shipping address within the territory of mainland China.

*For consolidation service, you can use the consolidation address provided by TaoJiYun. For proxy purchasing service, simply send the products you want to buy to TaoJiYun's customer service, who will handle the entire process for you.

 Part 3: Shopping Process on the Mainland Douyin Mall

The first step

Download/Register and log in to the Taojiyun HK APP

Click to register now. > >Register

Step Two

Get the exclusive delivery address for the Chinese mainland

Copy the address into the address bar of the shopping APP

 

Step Three

Wait for the goods to arrive at the consolidation warehouse

Select the packages that need consolidated shipping and apply for consolidated shipping

Step Four

If the corresponding package is not seen, it is in ; Not warehoused; In the

Packages can also be added manually

 

Step Five

Pay the consolidated shipping freight

View logistics information

Step 6

Waiting for the goods to be delivered to your door

You Don't Have a Mainland China Payment Method and Need Someone to Purchase and Ship on Your Behalf (Choose "Proxy Purchasing")

Taiwan Purchasing Agency Process

 step1

Open an iPhoneClick to jump to the APP Store downloadSearch for the Taojiyun Taiwan version APP     

  Android phoneClick here to download and jumpDownload the Taojiyun Taiwan version APP

Step2

ClickRegister/Log inGet an exclusive address for the Chinese mainland

Click on the purchasing agency Mall on the homepage

If you need a manual purchasing agent → 【Click to jump to the tutorial】

Step3

Automatically identify the content of the purchased goods on behalf of others

1. Click on Manual Purchasing Agent/Select the APP for which you need to purchase on your behalf

2. Paste the shopping link - click to get

Manually fill in the content of the purchased goods

1. Click Add Manually, copy the product link and paste it

2. Clearly state the style, color and size of the goods you want to purchase

3. Enter the correct unit price (if you need to order two items, add 1 after the unit price)

4. The shipping fee depends on whether the store link offers free shipping (write 0 for free shipping, and write exactly how much the shipping fee is for free shipping).

5. Upload product pictures and click Submit Order.

 

Step4

Pay the amount and complete the order

 

 

Step5

Taoji Shipping

The goods are consolidated and packed, the parcels are reinforced, and they are weighed and dispatched

TIPS: After shipment, you can check in ; Taojiyun APP” -“ My Check the logistics information of my order

 

Step6

Waiting for the delivery

View the logistics trajectory and keep track of the package delivery progress on the package list page

TIPS：

During the process of international parcel delivery, there is a certain probability of unexpected situations occurring, such as delays, confiscation, taxation, damage, loss, etc. Taojiyun cannot control or avoid the service quality and unexpected situations that may occur with third-party logistics providers and customs of various countries. However, based on the service philosophy of putting users first, Taojiyun will inform and remind in advance according to the situation of each route and country And I will do my best to assist you when problems occur.

Step7

Confirm receipt of goods

After receiving the package, at Taojiyun APP” -“ My purchasing agent Confirm and sign for receipt inside. In case of any problems, you can submit an after-sales application on the corresponding package form or contact Taojiyun Taiwan &rarr. 【Human Customer Service】。

 Part 4: Overseas Shopping Solutions: Consolidation vs. Proxy Purchasing

Now that you understand the shopping process, it's time to choose the overseas shipping solution that suits you best.

Option 1: Consolidation Service

Suitable for: Users who have a mainland China payment method, enjoy selecting products on their own, hope to save on international shipping fees, or purchase multiple products from different stores.

Principle: You first ship all products purchased on Douyin (or other Chinese e-commerce platforms) to the consolidation company's warehouse in China. After all packages arrive, the consolidation company will consolidate and repack them, and ship them uniformly to your overseas address.

Option 2: Proxy Purchasing Service

Suitable for: Users who do not have a mainland China payment method, or do not want to handle complicated processes, seek one-stop service, or purchase a small number of products.

Principle: You provide the Douyin product link to the proxy purchaser, who will handle all aspects of the purchase, domestic receipt, and international shipping on your behalf.

Part 5: Practical Tips

Language Barrier: Make good use of translation apps (such as Google Translate, Youdao Translator) for page translation and communication with customer service.

Product Authenticity: When shopping on Douyin, try to choose official flagship stores, authorized brand stores, or reputable large merchants. Read more product reviews and buyer shows, especially video and image reviews.

Return and Exchange Policy: Overseas returns and exchanges are very troublesome and costly. Be sure to carefully check product information before placing an order to ensure it is correct. If using a proxy purchasing service, understand the proxy purchaser's return and exchange policy in advance.

Tariffs and Taxes: Understand the import tariff and tax policies of your country. When choosing consolidation or proxy purchasing services, you can consult whether they offer a "tax-included" channel (usually at a higher price), or how to declare reasonably to reduce tariff risks.

Maintain Communication: Good communication with the consolidation company or proxy purchaser is the key to a smooth shopping experience. Reply to information in a timely manner and provide accurate data.

Follow Douyin Events: Douyin often hosts various live-stream commerce events, brand days, and flash sales. Following these in advance allows you to grab better deals.

Personal Information Security: When using any third-party services, pay attention to protecting your personal privacy and payment information. Choose platforms and merchants with a good reputation and high credibility.

Conclusion

Although there are some barriers for overseas users to access the mainland Douyin Mall, you can completely break through these limitations and enjoy the unique shopping fun brought by Douyin through the two mature solutions of TaoJiYun's consolidation and proxy purchasing services.

We hope this guide can help you smoothly start your shopping journey on the mainland Douyin and bring your favorite products home! Happy shopping!

Contact TaoJiYun

WeChat: TaoJiYun Xiao Lin 13049844111

WhatsApp:  54271072

Click to redirect to online customer service: 【Online Customer Service】

WeChat: TaoJiYun Taiwan Consolidation 18814360092

Line：@269trfre

Click to redirect to Taiwan online customer service: 【Online Customer Service】