The process of purchasing through the JD.com app in Taiwan

Are you in Taiwan but always attracted by the wide variety of good products from the Chinese mainland on the JD.com App? Whether it's exclusive 3C digital products, exquisite home goods, trendy clothing, shoes and bags, or highly cost-effective daily necessities, JD.com's vast product library can always meet all your needs. However, the numerous challenges such as cross-border payment, address restrictions on the Chinese mainland, international logistics and customs clearance have deterred many Taiwanese friends. Don't worry! Our professional JD Taiwan purchasing agency service is designed to build a convenient bridge for you, allowing you to easily own your favorite mainland products without leaving home! We offer a one-stop solution, covering product selection, procurement, inspection, warehousing and international logistics, ensuring a worry-free, transparent and reliable process throughout.

I. Why Choose our JD Purchasing Agency Service?

A vast array of products for you to choose from: All products on the JD App, as long as they are not prohibited items, we can purchase them for you.

Payment is easy and barrier-free: No need for a mainland bank card, Alipay or wechat Pay. We offer convenient payment methods such as local bank transfer in Taiwan.

Professional inspection for greater peace of mind: After the goods arrive at the warehouse, we offer basic inspection services to ensure the correct style and quantity of the goods, and check for any obvious damage to reduce the risk of international returns and exchanges.

Diversified logistics solutions: Integrating multiple international logistics channels such as air and sea freight, balancing timeliness and cost, to meet your diverse needs.

One-on-one dedicated customer service: A dedicated customer service representative will assist you throughout the process, answer your questions, and update the order status in real time.

Transparent and worry-free charging: Clearly list the cost of goods, mainland shipping fees, service fees, international shipping fees and possible tariffs, with no hidden charges at all.

Ii. Detailed Explanation of the Taiwan Purchasing Agent Process through the JD App

Step1

Select your favorite products on the JD.com App. Open the JD.com App, browse freely and choose the products you like.

After finding the product, copy the product link (click the share button to get the link), or take a complete image of the product. The image should include key information such as the product name, price, specification, and model.

Please pay special attention to whether the product has multiple specifications to choose from, such as color, size, and memory. Please be sure to clearly note your specific requirements.

Step2

Open an iPhoneClick to jump to the APP Store downloadSearch for the Taojiyun Taiwan version APP     

  Android phoneClick here to download and jumpDownload the Taojiyun Taiwan version APP

 

Step3

    ClickRegister/Log inGet an exclusive address for the Chinese mainland

Click on the purchasing agency Mall on the homepage

Step4

Automatically identify the content of the purchased goods on behalf of others：

1. Click on "Manual Purchasing Agent"/Select the APP for which you need to purchase on your behalf

2. Paste the shopping link - click to get

Manually fill in the content of the purchased goods：

1. Click "Add Manually", copy the product link and paste it

2. Clearly state the style, color and size of the goods you want to purchase

3. Enter the correct unit price (if you need to order two items, add 1 after the unit price)

4. The shipping fee depends on whether the store link offers free shipping (write 0 for free shipping, and write exactly how much the shipping fee is for free shipping).

5. Upload product pictures and click "Submit Order"

Step5

Pay the amount and complete the order

Select the payment method

Complete the order

 Step6

Taobao, consolidated shipping and shipment

The goods are consolidated and packed, the parcels are reinforced, and they are weighed and dispatched

TIPS: After shipment, you can check in ; Taojiyun APP -My purchasing agent View logistics information

 

Step7

Wait for the delivery

View the logistics trajectory and keep track of the package delivery progress on the package list page

TIPS：

During the process of international parcel delivery, there is a certain probability of unexpected situations occurring, such as delays, confiscation, taxation, damage, loss, etc. Taojiyun cannot control or avoid the service quality and unexpected situations that may occur with third-party logistics providers and customs of various countries. However, based on the service philosophy of putting users first, Taojiyun will inform and remind in advance according to the situation of each route and country And I will do my best to assist you when problems occur.

Step8

Confirm receipt of goods

After receiving the package, at Taojiyun APP” -“ My purchasing agent Confirm and sign for receipt inside. In case of any problems, you can submit an after-sales application on the corresponding package form or contact Taojiyun Taiwan &rarr. 【Human online customer service】。

  Act now! No longer let distance hold you back from finding your favorite treasures! Add our Line/WhatsApp, send your Xianyu product links, and start your treasure hunt journey!

Iii. Frequently Asked Questions Q& A

Q1: Can all the goods on the JD.com App be purchased through a proxy?  

A1: Most of the goods can be purchased through a proxy. However, for some prohibited items (such as flammable and explosive materials, controlled knives, firearms and ammunition, live animals and plants, drugs, powders, liquids, food (subject to quarantine), medicines, counterfeits, gambling supplies, etc.), we are unable to provide purchasing and transportation services on behalf of others. Please consult the customer service before purchasing to avoid unnecessary trouble.

Q2: How long does the purchasing agent process usually take?  

A2: The overall timeliness depends on multiple links:

Your product selection submission requirements:   1-2 days (depending on your efficiency)

Our quotation and payment to you: 0.5-1 day

Our procurement and seller shipment: 1-5 days (JD's self-operated stores are usually faster, while third-party sellers may be slower)

International logistics transportation to Taiwan:  

Air freight: Approximately 3 to 7 working days.

Sea freight: Approximately 7 to 15 working days.

Customs clearance and local delivery in Taiwan: 1-3 working days.

 

Q3: If I purchase multiple items at once, will the international shipping cost be more cost-effective?  

A3: Yes, combining and packaging multiple items for one-time shipment can usually significantly reduce international shipping costs. Because international logistics often has the characteristic that the cost for the first weight (the first kilogram) is relatively high, while the cost for subsequent weights (each subsequent kilogram) is relatively low. We suggest that you accumulate a certain quantity of goods and then consolidate them for shipment to maximize the efficiency of freight charges.

Q4: How can I check the logistics status of a package?  

A4: After the goods are dispatched from our warehouse on the Chinese mainland, we will provide an international logistics tracking number. You can log in to the Taojiyun app to check the latest status of your package in real time.