How to ship cartons to Hong Kong

How to ship cartons to Hong Kong

A carton is a common packaging container made of cardboard.

As a commonly used packaging container, carton has good carrying capacity and protective performance. They are widely used in various industries and fields, including logistics, electronics, food, household goods, etc. By choosing the right carton type, suitable specifications and using appropriate filling and protective materials, you can ensure that the items are effectively protected during transportation and storage and provide excellent packaging solutions.

Carton Type

Single layer carton

Double layer carton

Corrugated Box

Special cartons for goods

Customized cartons

Possible damage to cartons during shipment

Pressure and squeeze

Shock and vibration

Moisture or water stains

Careless manual handling: During manual handling, cartons may be carelessly grabbed, thrown or stacked, causing them to be damaged, broken or torn

External environmental influences: External factors such as adverse weather conditions, temperature changes, dust, humidity or direct sunlight may damage or deform cartons.

How to avoid damage to cartons during transportation?

Choose the right carton: Choose the right carton based on the weight, size and characteristics of the goods. Make sure the carton has sufficient strength and quality, and can withstand the pressure and extrusion during transportation.

Use appropriate filling materials: Use appropriate filling materials and cushioning materials inside the carton, such as bubble film, foam plastic, paper or foam particles. These materials can reduce the movement and collision of goods inside the carton and provide additional protection.

Seal the carton properly: Use appropriate tape or sealing tape to seal all openings and seams of the carton and ensure the carton is structurally sound. Avoid using too much tape to avoid compromising the integrity of the carton.

Pay attention to the packaging of goods: Before putting the goods into the carton, please make sure that they are properly packed. Use appropriate inner and outer packaging materials to protect the goods from factors such as impact, compression and humidity.

Through these precautions, the risk of damage to cartons during express delivery can be minimized and the goods can be ensured to arrive at their destination safely.

Carton Consolidation FAQ

How to consolidate cartons?

Obtain the mainland warehouse address by registering for Taojiyun, fill in the address in the shopping app, and have the goods shipped to the mainland warehouse. Once the goods arrive, you can apply for consolidated shipping.

Are there any requirements for consolidated shipping of cartons?

All items that do not violate national import and export regulations can be shipped together. However, Taobao will refuse to ship books or paper containing text that is offensive to public morals.

Are there any size or weight restrictions?

There is no limit on volume or weight for Taobao consolidation.

Which shipping method should I choose for cartons?

For single items or small quantities, you can choose Taobao's special transportation line, which supports door-to-door delivery.

It would be more cost-effective to choose Taojiyun’s large cargo line for multiple items and large goods. You can combine or consolidate the items for shipment, saving time and money.

The goods are in regular boxes and can be stacked on pallets, weighing 150KG. You can choose to use the special line for pallet trucks and cargo.

*If customers are not sure which express line to choose for their goods, they can contact Taojiyun’s official customer service.

How long will it take to arrive at the port?

It usually takes 2 to 4 working days for the goods to arrive at the port. In case of special circumstances: weather reasons, customs inspection, holidays, multiple unsuccessful delivery, etc., we will communicate with the consignee online/by phone and adjust the time for re-delivery.

Can you deliver to your door?

Taobao special delivery line delivery conditions:

1. The delivery address must be large enough for a car to park. Parking fees are not included. If there is an elevator, the delivery will be delivered directly to the door.

2. If the address is a village house, you need to confirm that the car can drive directly in and turn around.

3. If the address is within 50 meters from the parking lot, a trolley can be delivered to the door, and you can communicate with the driver about the delivery route.

4. If you do not meet the conditions, you need to pick up the goods at the vehicle.

Ground delivery on special lines for large cargoes and special lines for cargoes carried on carts. If you choose the flatbed truck line, the delivery address supports unloading with trucks of 16 tons or less.

How to deal with lost or damaged goods?

Due to the different nature of the consolidated shipping warehouse, the warehouse can only ensure that the outer packaging of the package is intact. The goods are insured against loss but not damage. The inner items need to be well packaged by the shipper, and the outer packaging has good sealing protection measures.

Taoji will verify and give compensation based on the nature of the goods and the transportation process.

If the goods being transported are prone to bending, the customer is obliged to ensure that the merchant has good packaging before sending the goods.

Tutorial on Consolidation

1. Download and register Taojiyun APP

Android Google Download:

Click to download directly

iOS Download:

Click to download directly

Direct registration:

Click to register directly

2. Obtain the mainland warehouse address

Click to register

Get exclusive mainland warehouse address

3. Copy the address with one click

One-click copy address to the shopping APP address

4. Package storage

After the website ships, click My Package.

Click the "+" in the upper right corner and enter the courier number

Not in warehouse: the package is still on the way

In warehouse: the package has arrived at the dedicated warehouse

5. Apply for Consolidation

Apply for consolidated shipping after all parcels arrive

6. Parcel arrives at the port

The warehouse receives the parcels from customers and transfers them to the port on the same day.

7. Package delivery

After the goods arrive in Hong Kong, they are waiting for delivery to your door

Note: If you encounter other problems, please contact Taojiyun official customer service