Advantages of Taobao consignment purchase

I. Regarding Taoji Shipping and Purchasing Agency Services

1. What kinds of goods can be purchased through Taoji Shipping Agency?
   We support the purchase of goods from major online platforms in Chinese mainland. Most of the general goods, sensitive goods and large items (such as furniture and home appliances, etc.) can be sent, covering a wide range.
2. What payment conveniences are there when using Taojiyun Daigou?
   Supports shopping in New Taiwan dollars and offers a variety of payment methods, including Payme, Paypal, international credit cards, Alipay, etc., to meet the payment habits of different users.
3. What is the delivery time for the goods purchased on behalf of others?
   The overseas goods purchased on behalf of others can be received within 7 working days at the earliest. The specific delivery time may vary slightly depending on the destination and type of goods.
4. Is there any guarantee for after-sales service provided by purchasing agents?
   We offer a comprehensive return and exchange system guarantee. If there are any issues with the products, they can be handled in accordance with the after-sales policy. Meanwhile, there is a professional team to assist in resolving any doubts during the shopping process.

Ii. Regarding Consolidated shipping Services

1. Which regions does Taojiyun's consolidated shipping service cover?
   It mainly covers regions such as Hong Kong, Taiwan, the United States, the United Kingdom, South Korea, and Canada, providing dedicated line consolidation services.
2. What types of items can be sent by consolidated shipping?
   It covers a wide range of item types, including washing machines, televisions, snacks, smart toilets, air conditioners, large furniture and home appliances, pet supplies, etc. For specific details, please refer to the consolidation and shipping guides of each region.
3. Does consolidated shipping offer door-to-door service?
   Yes, we offer door-to-door delivery service. In some areas, we also provide dedicated customs clearance services to simplify the transportation process.
4. How to check the logistics information of consolidated shipping parcels?
   It can be accessed through the web page's ; Package inquiry “ Consolidation parcel tracking Function: Input relevant information to query the logistics status. You can also download the APP for real-time tracking.

Iii. Operations are related to costs

1. What is the general process of purchasing on behalf of others and consolidated shipping?
   • The process of purchasing on behalf of others: After users select products on the mainland platform, they place orders through Taojiyun. The platform assists with the purchase, quality inspection upon warehousing, and then arranges for consolidated shipping.
   • Consolidation process: The user forecasts the package. After the package arrives at the warehouse, it is picked, inspected, combined and packed. After customs clearance, it is delivered to the destination (for details, please refer to Consolidated shipping process Announcement.
2. How is the freight calculated? What charges are included?
   It can be accessed through the web page's ; Freight calculation The estimated cost of the tool may involve the price of the goods, the service fee for purchasing on behalf of others, and the consolidated shipping fee (including customs clearance and other fees). The specific cost is subject to the actual order placement.
3. What is volumetric weight? Will it affect the shipping cost?
   Volumetric weight is a virtual weight calculated based on the length, width and height of the package. Some logistics companies will calculate the freight based on the larger value between the actual weight and the volumetric weight. For specific details, please refer to What is volumetric weight? ” Announcement.

Iv. After-sales Service and Customer Service

1. If you are not satisfied with the product, how can you return or exchange it?
   It can be based on ; Return and exchange service For policy, please contact customer service to apply for a return or exchange. The platform will assist in handling the return process and subsequent transportation matters.
2. When encountering problems, how can I contact customer service?
   • Online customer service: Through the website. Online customer service Function consultation.
   • Contact Information: QQ (4765236)
   • Wechat (17154831823
   • WhatsApp（54271072）
   • Service email: service@taojiyun.com, customer service hotline: 54271072/17154831823. Working hours are from 8:30 to 23:30 every day.