The operation process of purchasing through the Detu app in Taiwan

Dewu App is a leading trendy goods trading platform in mainland China, providing buyers with a guarantee of authenticity through its strict "authentication before shipping" model. Many Taiwanese friends hope to purchase their favorite trendy shoes, clothing, bags, etc. through Dewu, but are deterred by payment and logistics limitations. We offer professional Dewu purchasing agent services, allowing you to enjoy a worry-free trendy shopping experience!

I. Why Choose Detu?

Official authentication guarantee: The Detu platform conducts multiple appraisals on every product to ensure its authenticity.

Rich product variety: covering a wide range of categories such as sports trends, luxury goods, watches and jewelry, digital appliances, etc.

Latest fashion product information: Many exclusive or limited-edition items are often available on the Detu App.

Ii. Operation Process for Purchasing on Behalf of Detu in Chinese Mainland and Taiwan

Our purchasing agency service process is clear and transparent, ensuring the safe arrival of your goods.

 step1

Open an iPhoneClick to jump to the APP Store downloadSearch for the Taojiyun Taiwan version APP     

  Android phoneClick here to download and jumpDownload the Taojiyun Taiwan version APP

Step2

    ClickRegister/Log inGet an exclusive address for the Chinese mainland

Click on the purchasing agency Mall on the homepage

Step3

Automatically identify the content of the purchased goods on behalf of others

1. Click on "Manual Purchasing Agent"/Select the APP for which you need to purchase on your behalf

2. Paste the shopping link - click to get

Manually fill in the content of the purchased goods

1. Click "Add Manually", copy the product link and paste it

2. Clearly state the style, color and size of the goods you want to purchase

3. Enter the correct unit price (if you need to order two items, add 1 after the unit price)

4. The shipping fee depends on whether the store link offers free shipping (write 0 for free shipping, and write exactly how much the shipping fee is for free shipping).

5. Upload product pictures and click "Submit Order"

Step4

Pay the amount and complete the order

Select the payment method

Complete the order

 Step5

Taoji Shipping

The goods are consolidated and packed, the parcels are reinforced, and they are weighed and dispatched

Tip: After shipment, you can check the logistics information in "Taojiyun APP" - "My" - "My Orders"

Step6

Wait for the delivery

View the logistics trajectory and keep track of the package delivery progress on the package list page

TIPS：

During the process of international parcel delivery, there is a certain probability of unexpected situations occurring, such as delays, confiscation, taxation, damage, loss, etc. Taojiyun cannot control or avoid the service quality and unexpected situations that may occur with third-party logistics providers and customs of various countries. However, based on the service philosophy of putting users first, Taojiyun will inform and remind in advance according to the situation of each route and country And I will do my best to assist you when problems occur.

Step7

Confirm receipt of goods

After receiving the package, at Taojiyun APP” -“ My purchasing agent Confirm and sign for receipt inside. In case of any problems, you can submit an after-sales application on the corresponding package form or contact Taojiyun Taiwan &rarr. 【Human online customer service】。

  Act now! No longer let distance hold you back from finding your favorite treasures! Add our Line/WhatsApp, send your Xianyu product links, and start your treasure hunt journey!

Iii. Expense Details and Explanations

Product price: The RMB price displayed on the Detu App.

Taiwan section shipping fee: The shipping fee from the Detu platform to our warehouse in the Chinese mainland (usually lower or free of charge).

Purchasing agency service fee: A fixed fee or percentage (for example: 5%-10% of the product price, minimum NT$100) is charged based on the product price or complexity.

International freight charges: Calculated based on the weight, volume, mode of transportation and delivery time of the goods (detailed explanations will be provided during the quotation).

Exchange rate: Converted based on the current exchange rate of the Bank of Taiwan or our internal exchange rate.

V. Frequently Asked Questions (Q&A)

Q1: Why buy things on Detu through a purchasing agent?

A1: The main reasons are as follows

Payment restrictions: Detu mainly accepts payment methods from the Chinese mainland (such as Alipay, wechat Pay, etc.). Taiwan credit cards or bank cards cannot be used for direct payment.

Logistics restrictions: Detu currently does not support direct delivery to addresses in Taiwan.

Simplified process: The purchasing agent can handle all the complex procedures for you, including payment, domestic logistics within the Chinese mainland, international transshipment and customs declaration.

Q2: How can I ensure that the goods I purchase are genuine?

A2: Exclusive to the Detu platform; Appraise first, then ship The model is the greatest guarantee. All products will undergo multiple appraisals by the official Detu. Only after being confirmed as genuine and error-free will they be affixed with anti-counterfeiting tags and appraisal certificates, and then issued by the Detu platform. Our purchasing agency only purchases and transports goods on behalf of others and will not remove the official anti-counterfeiting tags of Detu.

Q3: What is the service fee for purchasing on behalf of others? Will it be very expensive?

A3: Our purchasing agency service fee is usually charged at 5%. The specific fee will be clearly informed when quoting to ensure transparency.

Q4: How long does it take approximately from placing an order to receiving the goods?

A4: The approximate time for the entire process is:

It takes 1-3 working days for merchants to ship goods to the Detu platform

The verification and delivery from the Detu platform to the purchasing agent warehouse take 3 to 5 working days

Purchasing agent warehouse processing and international shipping: 1-2 working days

International transportation to Taiwan customs clearance: 3-7 working days (depending on the speed of the logistics provider and customs)

Delivery within Taiwan: 1-2 working days

Total: Approximately 8 to 15 working days. The actual time may be affected by factors such as holidays, customs inspection, and weather.

Q5: Can the goods be returned or exchanged if they have defects or do not fit the size?

A5: Most of the products on the Detu platform are traded in the secondary market. Once an order is placed, merchants usually do not accept returns or exchanges for non-quality issues. Even for officially dispatched goods, in cross-border purchasing through agents, due to international shipping costs and complex procedures, it is very difficult to achieve returns or exchanges. Therefore, please be sure to carefully confirm the size, style and color of the product before placing an order, and accept the judgment criteria of Dewu for minor defects of the product (such as glue overflow, thread ends, etc.).

Q6: How is the tariff calculated? Will it definitely be taxed?

A6: Taojiyun offers customs clearance and tax-inclusive services. In case of special circumstances, Taojiyun customers will contact you.

Q7: Can I place the order myself and only ask you for forwarding?

A7: Sure, we also offer... Purchasing on behalf of others + forwarding; A one-stop service.

Q8: What are the payment methods?

A8: We accept common payment methods in Taiwan, such as bank transfer, ATM remittance, Linepay, Alipay, etc. For specific methods, please consult our customer service.

Q9: Can the shipping fees for purchasing multiple items be combined?

A9: Sure! If you purchase multiple items, we will consolidate and pack them in our warehouse on the Chinese mainland to save your international shipping costs.

Q10: What should be done if the goods are lost or damaged during transportation?

A10: Taojiyun guarantees loss but not damage. When placing an order, contact the seller to package the goods and deliver them to the transfer warehouse.