Fan Support Materials Taiwan Purchasing Tutorial: Hong Kong/Taiwan Consolidation Shipping Guide - Worry-Free Cross-Border Procurement

Light Sticks/Hand Lamps: Mainly official custom versions with venue-controlled interactive functions (e.g., EXO's hexagonal light sticks, BLACKPINK's black-pink light sticks), some support chip linkage for synchronized lighting effects;

Fan Support Fans/Banners: Including paper transparent fans and fabric banners printed with idol portraits, group logos, or exclusive slogans—lightweight, portable, and iconic for on-site support;

Light Boards/LED Props: Custom text/pattern light boards, LED wristbands, etc., suitable for large-scale performances (note venue size restrictions).

Idol Photocards/Photo Books: Official cards included with albums or limited-edition releases, often made with matte or special craftsmanship. Rare editions have appreciation potential—beware of counterfeits;

Limited-Edition Peripheral Gift Sets: Combo sets including badges, keychains, postcards, folders, etc., typically released for concerts, birthday commemorations, or anniversary events;

Signed Merchandise: Autographed albums, photos, apparel by idols—purchase only through official channels to avoid fakes.

Apparel: Support clothing, custom T-shirts, baseball caps, canvas bags, etc., printed with idol-related elements—practical and recognizable;

Daily Necessities: Water cups, face masks, cushions, blankets, ID card holders, mouse pads, etc., suitable for daily use and carrying;

Stationery: Notebooks, stamps, embroidery stickers, fridge magnets, omamori (good luck charms), etc., catering to fans' office/study and decoration needs.

Club Custom Items: Unified support gift bags, banners, stickers, etc., produced by fan clubs;

Personalized Merchandise: Custom name tags, support wristbands, light fans, etc., suitable for small gatherings or offline events.

Clarify Requirements: Compile target product details (name, style, size, quantity, e.g., "2025 Taiwanese Group Concert Limited-Edition Light Stick"), and provide product links or high-definition images if possible;

Confirm Budget: Understand the original product price, purchasing service fee, domestic shipping fee, etc. Discuss tax inclusion in advance to avoid disputes;

Choose Official Channels: Prioritize reputable purchasing teams with platform-guaranteed transactions, and check user reviews and after-sales policies.

Consult & Connect: Submit requirements via official website, APP, or customer service—specify product details and special requests (e.g., inspection, photo confirmation);

Quote Confirmation: The purchasing team verifies stock and price, then provides a total quote (including product cost + service fee + domestic shipping fee). Place your order after confirmation;

Payment: Support multi-currency payments (CNY, HKD, TWD, etc.). Choose secure payment methods—avoid private transfers;

Local Procurement: The team purchases from Taiwanese online platforms or physical stores, and sends order receipts + real product photos in real time;

Inspection & Storage: Upon arrival at the purchasing warehouse, inspect products (check condition/authenticity) as requested. Free storage is provided (usually 180 days);

Consolidated Packaging: For multiple items, apply for consolidated packaging to reduce shipping volume/cost. Fragile items receive reinforced packaging;

Connect to Consolidation Shipping: Transfer purchased goods to Hong Kong consolidation warehouse, generate a logistics tracking number—track progress in real time.

Verify Authenticity: Request photos of original packaging and anti-counterfeiting labels (e.g., laser stickers, QR codes), and cross-check with official release details;

Guard Against Price Gouging: Research market prices for hot limited-edition items in advance to avoid overcharging by scalpers;

Retain Documentation: Save chat records, transfer screenshots, and order receipts for future rights protection;

Clarify After-Sales Terms: Discuss return/refund policies in advance (e.g., handling defective or wrong items).

Taiwan Purchasing Agency Process

Step 1

Open the APP/live broadcast room of the product you want to buy

Step 2

1.Download, register/login to TaoJiYun TW app

For iPhone users: Open【Click to redirect to APP Store download】and search for TaoJiYun Taiwan Version APP     

 For Android users:【Click here to redirect for download】to download TaoJiYun Taiwan Version APP

Step 3

  ClickRegister/Log inGet an exclusive address for the Chinese mainland

Click on the purchasing agency Mall on the homepage

If you need a manual purchasing agent → 【Click to jump to the tutorial】

 

Step 4

S Enter the purchasing agent page and input the name of the product you need to buy

  Click on the shopping cart, select the items you need to purchase, and apply for settlement

Step 5

For choosing a consolidated shipping channel, you can consult our customer service.

Select the payment method and complete the order

Step 6

TaoJiYun Shipping

The goods are consolidated and packed, the parcels are reinforced, and they are weighed and dispatched

TIPS: After shipment, you can check in ; Taojiyun APP” -“ My - [My Orders] Check the logistics information

Step 7

Waiting for the delivery

View the logistics trajectory and keep track of the package delivery progress on the package list page

TIPS：

During the process of international parcel delivery, there is a certain probability of unexpected situations occurring, such as delays, confiscation, taxation, damage, loss, etc. Taojiyun cannot control or avoid the service quality and unexpected situations that may occur with third-party logistics providers and customs of various countries.

However, in line with the service philosophy of putting users first, Taojiyun will inform and remind you in advance based on the conditions of each route and country, and do its best to assist you in case of any problems.

Step 8

Confirm receipt of goods

After receiving the package, at Taojiyun APP” -“ My Check and confirm the signed package in the Completed section

In case of any problems, you can submit an after-sales application on the corresponding package form or contact Taojiyun Taiwan &rarr. 【Human online customer service】

Compress Volume: Use vacuum bags for lightweight/bulky items (e.g., quilts, down jackets) to reduce volume by 50% and lower dimensional weight charges;

Consolidate Parcels: Package multiple items together to avoid repeated shipping fees for individual parcels;

Choose the Right Channel: Opt for sea freight for non-urgent large items, and air freight for urgent deliveries;

Avoid Peak Periods: Plan ahead for logistics peak seasons (e.g., pre/post-concert, holidays) to prevent delays.

One-Stop Solution: Seamless integration of Taiwanese fan support merchandise purchasing + Hong Kong/Taiwan consolidation shipping—full end-to-end management from procurement to delivery;

Stable Logistics: Exclusive cross-border logistics channels with full customs clearance and tax-inclusive pricing—controllable timelines and full trackability;

Transparent Pricing: Clear breakdown of product costs, service fees, and shipping fees—no hidden charges;

Flexible Adaptation: Support small-quantity purchases for individual fans and bulk orders for fan clubs to meet diverse needs.

Compliant Declaration: Prohibited items (e.g., flammable/explosive goods, infringing products) are not allowed. Declare product info truthfully to avoid customs risks;

Timeline Planning: Cross-border shipping is subject to customs/weather delays—place orders 1-2 weeks in advance, especially for limited-edition items;

Product Restrictions: Confirm logistics channel eligibility for certain items (e.g., large light boards, battery-powered products). Purchase insurance for fragile goods;

理性消费 (Rational Consumption): Choose products within your budget—avoid impulsive high-priced collectibles and be wary of scam claims like "limited edition" or "internal channels".