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Guide for Cross-Strait Air Freight to Taiwan: Order and Receive Goods in One Step

Guide for Cross-Strait Air Freight to Taiwan: Order and Receive Goods in One Step

Taojiyun 2026-04-10 16:32:54 5k 0 0 Logistics Information

Guide to consolidated shipping from the Chinese mainland to Taiwan: One-stop Service from order placement to delivery

Many Taiwanese users want to shop online from the Chinese mainland and send parcels to Taiwan, but they are stumped by the consolidated shipping process. — I don't know how to choose a reliable consolidated shipping service, what to do after placing an order, or what to pay attention to during customs clearance. I'm worried about the cumbersome process, spending unnecessary money, and even problems such as lost packages and failed customs clearance.

This comprehensive guide on consolidated shipping from the Chinese mainland to Taiwan, from the initial preparation to the final receipt, breaks down the entire process in one go. Whether you are a beginner with no experience or a friend sending consolidated shipping for the first time, just follow it and you can easily complete it without worrying about consolidated shipping anymore.

I. Preparatory Work: Choose the right container forwarder to lay a solid foundation and avoid pitfalls

The first and most crucial step in consolidated shipping from the Chinese mainland to Taiwan is to choose the right consolidated forwarder.

A reliable consolidated shipping provider can guarantee delivery time, ensure the safety of packages, and simplify the process. Novices should give priority to choosing Taojiyun's Taiwan dedicated line.

Trap avoidance reminder: Refuse unqualified and low-price trap small consolidated shipping. Such consolidated shipping often has problems such as lost packages, no compensation for damaged items, and failed customs clearance, which will instead waste time and cause losses.

Order placement operation: Mainland shipping/Taobao order, complete address filling in one step

Consolidated shipping from the Chinese mainland to Taiwan mainly falls into two scenarios (purchasing items from Taobao to Taiwan and local items from the Chinese mainland to Taiwan). The operation processes for both scenarios are similar, with the key being to fill in the address correctly. The specific steps are as follows:

Scene 1: Taobao online shopping and shipping to Taiwan (Most commonly used)

Open Taobao and select the products you like.

Click Buy now Enter the settlement page and go to Delivery address Choose; Consolidated shipping address Check the previously bound reliable consolidated shipping provider.

The system will automatically generate the warehouse address of the consolidated shipping provider in the Chinese mainland (no need to fill it in manually). Check the warehouse number and the recipient's name (which must be consistent with the consolidated shipping account). After confirming that there are no errors, submit the order and pay for the goods.

Repeat the above steps to place orders for all the items you need to purchase one by one. All the packages will be sent to the consolidated warehouse of the shipping company on the Chinese mainland in a unified manner, waiting for the subsequent consolidation.

Scene 2: Sending local items from the Chinese mainland to Taiwan (Personal sending)

After all the packages are sent to the consolidation carrier's warehouse, they will enter the inbound scanning stage. The core of this step is to verify the packages and apply for container consolidation, which can not only save shipping costs but also prevent package omissions. The specific operation is:

Check the consolidated shipping orders (for Taobao consolidated shipping, you can view them in My Taobao - Consolidated Shipping Services; for third-party consolidated shipping, you can view them in their mini-programs/apps), and confirm that all packages have been checked. Warehousing; ;

Check the name, quantity and weight of each package one by one. If any missing, wrong or damaged items are found, contact the customer service of the consolidated shipping company in time, provide screenshots of the order and logistics information, and apply for verification and handling.
Select the packages you need to merge and click Apply for consolidation of containers; Choose the packaging method based on the characteristics of the items: regular packaging (suitable for ordinary items), reinforced packaging (suitable for fragile and valuable items, but a small additional fee is required).
Fill in the final delivery address in Taiwan (detailed down to the street and house number), contact phone number, confirm that the recipient's name is consistent with the ID card (essential for customs clearance to avoid customs clearance failure), and submit the container consolidation application.

Money-saving tip: Combine all the packages only after they have arrived to avoid additional charges for multiple combinations. When consolidating the containers, the container forwarder can remove the excess packaging, optimize the volume of the packages, reduce the volumetric weight, and further save on freight charges.

Payment of freight + shipment: Verify details and track logistics

After the consolidated container application is submitted, the container shipping company will calculate the total freight within 1-2 working days. Once confirmed to be correct, the freight will be paid and you can wait for the shipment. The specific steps are:

Check the freight details (total freight = base freight + fuel surcharge + fixed fee if any), and after verification, pay the freight through Taobao, Alipay, wechat or other methods.
After the freight payment is completed, the consolidated shipping company will pack the goods, affix the labels, and arrange for shipment. After shipment, a logistics tracking number will be provided (which can be checked on the consolidated shipping page or the corresponding logistics platform).
Real-time tracking of logistics status: Air freight parcels can be followed. Customs clearance progress For sea freight parcels, please pay attention to Port arrival progress If you have any questions, please contact the customer service of the container shipping company in time.

Pitfall avoidance reminder: Before paying the freight, be sure to check the freight details and refuse the container forwarder from adding hidden charges at will. If you have any questions about the freight charges, verify them before making the payment to avoid subsequent disputes.

Customs clearance + delivery: Worry-free throughout the process. Sign for receipt only after confirming everything is correct

For consolidated shipping from the Chinese mainland to Taiwan, the customs clearance process is simple and does not require any additional operations from users. The entire process is assisted by the consolidated shipping provider. Subsequently, all that is needed is to wait for local delivery and signature.

After the package is dispatched from the Chinese mainland, it will enter the customs clearance process in Taiwan, which usually takes 1-2 working days to complete. If there are any customs clearance abnormalities (such as suspected prohibited items in the package), the consolidation shipping company will promptly contact the user and assist in providing relevant proof (such as an ID card photo).
After customs clearance is completed, the package will be delivered by local logistics companies in Taiwan (such as Black Cat Express and Home Delivery). Before delivery, the logistics company will contact the recipient by phone to confirm the delivery time.
When receiving the package, be sure to check the appearance of the package on the spot to see if there is any damage, missing items or wrong items. If there is any abnormality, take photos on the spot for record and contact the customer service of the consolidated shipping company immediately to apply for compensation.
After confirming that the package is correct and signing for it, the entire consolidated shipping process from the Chinese mainland to Taiwan is completely completed.

Use the Taojiyun [Taiwan Consolidation] tutorial

The first step

Open the APP where you need to purchase the goods

Step Two

Download and register/log in to the Taojiyun TW app

Open an iPhoneClick to jump to the APP Store downloadSearch for the Taojiyun Taiwan version APP

Android phoneClick here to download and jumpDownload the Taojiyun Taiwan version APP

2. ClickRegister/Log in】

Get an exclusive address for the Chinese mainland

下载-登录注册淘集运台湾app

Step Three

Copy the address to the address bar of the shopping APP

Wait for the goods to arrive at the consolidation warehouse and check the box to apply for consolidation

复制收件地址，申请集运

Step Four

Fill in the delivery address in Taiwan

Pay the freight

Waiting for the delivery to your door

Step Five

Waiting for the goods to be delivered to your door

Must-read Guide to Avoiding Pitfalls + Practical Tips (Key Points for Beginners

List of prohibited items (Top priority, to avoid customs clearance failure)

For consolidated shipping from the Chinese mainland to Taiwan, the control over prohibited items is strict. If you mail prohibited items, it may lead to customs clearance failure, package seizure, or even fines. Please avoid the following items.

Prohibited items: tobacco, alcohol, flammable and explosive materials, controlled knives, drugs, reactionary propaganda materials, counterfeit currency, etc.

Restricted items: Fresh food, liquids (such as perfume, nail polish, beverages), batteries (such as mobile phone batteries, power banks), prescription drugs (relevant medical certificates must be provided);

Common items that are prone to errors: perfumes, power banks, fresh fruits, colored contact lenses, prescription drugs, etc. on Taobao. Before placing an order, be sure to consult the consolidation carrier to confirm whether they can be sent.

2. Tips on delivery time and freight charges

Delivery time selection: Air freight (3-5 working days), large items and non-urgent items choose sea freight (7-15 working days), balancing delivery time and cost.
Shipping cost savings: Combine the boxes for packaging, remove excess packaging, and place orders at off-peak times (avoid logistics peak periods such as the Spring Festival and Double Eleven to prevent rising shipping costs and slower delivery times).

3. Common Problem-solving methods

If the package is not in the warehouse for a long time: Contact the sender (Taobao merchant/local Courier in Chinese mainland) to confirm whether it has been dispatched, obtain the logistics tracking number, and then contact the consolidation carrier to verify the warehousing situation.
Customs clearance: Contact the customer service of the container shipping company in a timely manner, provide relevant proof as required by the customer service, and assist with customs clearance.
Damaged or lost package: Take photos on the spot as evidence, contact the customer service of the consolidated shipping company, provide screenshots of the order, logistics information and photos, and apply for compensation (a reliable consolidated shipping company will compensate based on the value of the item).

Consolidated shipping from the Chinese mainland to Taiwan only takes 5 steps. — Selected collection carrier → Place an order and send it to the warehouse → Combined box packing → Pay the shipping fee and ship the goods. Customs clearance and signature receipt are completed in one step with a simple process. As long as you master the above strategies and avoid common pitfalls, whether you are a complete novice or sending a package for the first time through consolidated shipping, you can easily send a package from the Chinese mainland to Taiwan and receive it smoothly

Contact information for Taojiyun's Taiwan consolidated shipping dedicated line

Contact information for Taojiyun - Taiwan Special Line

WeChat:

Taojiyun Taiwan Consolidation: 18814360092

Line:@269trfre

Click to jump to Taiwan's online customer service【Online customer service】

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