Taojiyun 2025-01-17 13:57:32 1 0 0
Situation 1: The seller has not yet dispatched the goods.
1. ** Processing flow ** :
Our customer service team will contact the seller as soon as possible for communication and negotiation.
Before the goods are dispatched, we will do our best to coordinate for you to change the style, color or other specifications.
The entire exchange process usually takes 1 to 3 working days to complete.
2. ** Precautions ** :
The prerequisite for a successful exchange is that the merchant has the inventory of the style you need.
In case the goods are out of stock, we will notify you promptly and negotiate other solutions.
Situation Two: The seller has dispatched the goods.
1. ** Processing Limitations ** :
As the goods are already in transit, we are unable to contact the merchant directly for an exchange.
The logistics status cannot be changed halfway. The goods will continue to be delivered to our warehouse.
2. "Alternative Solution" :
You can choose:
a) Sign for the existing goods normally.
b) After the goods arrive at our warehouse:
- Apply for a return first (you need to bear the return shipping fee).
Place a new order to purchase the style/color you need.
3. **运费说明**:
3. ** Freight Instructions ** :
- We suggest you:
Consider whether the value of the goods is worth the cost of returns and exchanges.
Check the product details to confirm if they meet expectations.
4. ** Warm reminder ** :
A return application must be made within 7 days after the goods arrive.
When placing a new order, you can contact customer service to confirm the inventory status.
Keeping the complete packaging can increase the success rate of returns.
If you need any assistance, our customer service team is always at your service. It is recommended that you carefully check the product information before purchasing to avoid unnecessary return and exchange processes.
Download APP
Download Taojiyun APP
More convenient query
Customer Service
Scan the QR code to add WeChat
17154831823
Scan the QR code to add WhatsApp
54271072
Line
Scan the QR code to add Line
@269trfre