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Disclaimer

The products purchased by Taojiyun are all from third-party shopping platforms, not sold by Taojiyun. Therefore, this platform is not responsible for any infringement of product copyrights and intellectual property rights, and does not bear any legal liability for guarantee.

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Purchasing Instructions
After-sales service
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Purchasing Instructions

Prohibited and restricted items

Tobacco, Alcohol, Medication, Contraband No Carriage
Liquid and paste goods cosmetics No Carriage
Chinese medicine is a restricted export product by Chinese customs

Mailing restrictions by route

	Special cargo duty-free air transport line	EMS	UPS	EUB
Small amount of liquid
Perfume
Gas
CD
Well-known brand goods
Medicament
Health Products
Battery
Electronic digital (without batteries)

Volume weight restrictions

If the length of one side is > 122cm, an extra fee will be charged.
If any side of the parcel is ≥ 60cm, the actual weight and volumetric weight will be charged according to the higher one, volumetric weight (kg) = length cm × width cm × height cm / 6000. If the length of the three sides of the parcel are all < 60cm, the actual weight will be charged.
Generally speaking, items with a single side length > 120cm cannot be shipped (the higher of the actual weight and volumetric weight will be charged).
If the length of one side is > 60cm, it cannot be sent and will be charged according to the actual weight (kg).

After-sales service

Query logistics

Notes on receiving parcels
What does “Weiweitou” mean?
How to check the logistics information after the package is sent?
How to track the logistics information after the package is sent?

Goods Abnormality

About packaging details
What should I do if I find problems with the product after receiving it?
What should I do if the fragile items I purchased are damaged?
Can a purchasing order be canceled or returned for a refund?

Package lost

Package Insurance and Compensation
Inspection Rules for Purchasing Orders
The product is available on the shopping website, but why is it out of stock on Taojiyun?

Purchasing Process

Precautions

Strict Inspection
Inspection and verification refers to the verification of the quantity, color, size and other information of the goods.View details >
Fine packaging
Minimum exchange rate loss

CEO Tips

1.【About customs logistics】Due to differences in customs policies among countries, some countries or regions are more sensitive to special commodities, so there will be embargoes, restricted purchases, logistics route restrictions and volume and weight restrictions. For details, please click the 【Purchasing Q&A】 section to view;
2.【About after-sales issues】If you have any questions about commodities, expensive packages, and logistics, you can contact our online customer service or telephone customer service (54271072/17154831823) at any time. We will handle it for you as soon as possible. You can also click the 【After-sales service】 section to check and understand by yourself;
3.【About commodity issues】If the quality of the purchased commodities you choose is too poor, the price is too high, you don’t have time to choose or don’t know how to buy, you can try the 【Purchasing experts】 we provide to solve the problems encountered during the shopping process.

Taojiyun is the leader in 12-year shopping

Prohibited and restricted items

Mailing restrictions by route

Volume weight restrictions

Query logistics

Goods Abnormality

Package lost

Customer Service

Purchasing Guide

Payment Methods

Delivery related

After-sales service